{"id":970,"date":"2022-04-18T17:09:51","date_gmt":"2022-04-18T17:09:51","guid":{"rendered":"https:\/\/www.charlesstuartschool.com\/lock\/?page_id=970"},"modified":"2024-03-28T12:36:08","modified_gmt":"2024-03-28T12:36:08","slug":"complaint-procedure-who-can-file-a-compliant","status":"publish","type":"page","link":"https:\/\/www.charlesstuartschool.com\/lock\/complaint-procedure-who-can-file-a-compliant\/","title":{"rendered":"Complaint Procedure Who Can File a Compliant"},"content":{"rendered":"

STUDENT DISCLOSURE INFORMATION
\nCOMPLAINT PROCEDURE
\nWHO CAN FILE A COMPLAINT?
\nIf you are or were a student or an employee of a Licensed Private Career School in
\nthe State of New York and you believe that the School or anyone representing the
\nSchool has acted unlawfully you have the right to file a complaint with the New
\nYork State Education Department.
\nWHAT CAN STUDENT OR EMPLOYEE COMPLAIN ABOUT?
\nYou can make complaints about the conduct of the School, advertising, standard
\nand methods of instruction, equipment, facilities, qualifications of teaching and
\nmanagement personnel, enrollment agreement, methods of collecting tuition and
\nother charges, school license or registration, school and student records, and
\nprivate school agents.
\nIn New York State a complaint may be filed by any person with reason to believe
\nthat an institution has acted contrary to its published standards or that conditions
\nat the institution appear to jeopardize the quality of the institution\u2019s instructional
\nprograms or the general welfare of its students.
\nHOW TO FILE A COMPLAINT
\nA. The person should first try to resolve the complaint directly with the institution
\nby following the internal complaint procedures provided by the institution. An
\ninstitution is required to publish its internal complaint procedure in a primary
\ninformation document such as the catalog or student handbook. The
\nDepartment suggests that the complainant keep copies of all correspondence
\nwith the institution.
\nB. If a person is unable to resolve the complaint with the institution or believes that
\nthe institution has not properly addressed the concerns, he or she, may send a
\nletter or telephone the State Education Department to request a complaint form
\n(212) 643-4760 or write to:
\nThe State Education Department
\n30
\nBureau of Proprietary School Supervision
\nInvestigations & Audit Unit
\n116 W. 32nd Street, 5
\nth Floor
\nNew York, New York 10001
\nC. The complaint form should be completed, signed and sent to the above address.
\nThe completed form should indicate the resolution being sought and any efforts
\nthat have been made to resolve the complaint through the institution\u2019s internal
\ncomplaint processes. Copies of all relevant documents should be included.
\nD. After receiving the completed form, the department will notify the complainant
\nof its receipt and make any necessary request for further information. When
\nappropriate, the Department will also advise the institution that a complaint has
\nbeen made and when appropriate, the nature of the complaint. The complainant
\nwill also be notified of the name of the investigator assigned to address the
\nspecific complaint. The investigator may contact the complainant for additional
\ninformation.
\nE. The Department will make every effort to address and resolve complaints within
\nninety days from receipt of the complaint form.
\nCOMPLAINT RESOLUTION
\nSome complaints may fall within the jurisdiction of an agency or organization other
\nthan the State Education Department. These complaints will be referred to the
\nentity with appropriate jurisdiction. When a complaint concerns a matter that falls
\nsolely within the jurisdiction of the institution of higher education the complainant
\nwill be notified and the Department will refer the complaint to the institution in
\nquestion and request that the matter receive a review and response.
\nUpon conclusion of the Department\u2019s complaint review or upon a disposition of the
\ncomplaint by referral to another agency or organization, or to the institution of
\nhigher education, the Department will issue a written notice to the complainant
\ndescribing the resolution of the complaint. The complainant may contact the
\nDepartment evaluator directly for follow-up information or for additional
\nassistance.
\nSTUDENT COMPLAINT\/GRIEVANCE PROCEDURE
\nSchools accredited by the Accrediting Commission of Career Schools and
\nColleges must have a procedure and operational plan for handling student
\ncomplaints. If a student does not feel that the school has adequately addressed a
\ncomplaint or concern the student may consider contacting the Accrediting
\nCommission. All complaints considered by the Commission must be in written
\nform with permission from the complainant(s) for the Commission to forward a
\ncopy of the complaint to the school for a response. The complainant(s) will be kept
\ninformed as to the status of the complaint as well as the final resolution by the
\nCommission. Please direct all inquiries to:
\nAccrediting Commission of Career Schools and Colleges
\n2101 Wilson Boulevard, Suite 302
\nArlington, VA. 22001
\n31
\n(703) 247-4212
\nFAX (703) 247-4533
\nWebsite: www.accsc.org \/ Complaints@accsc.org<\/a>
\nA copy of the Commission\u2019s Complaint Form is available at the school and may be
\nobtained by contacting the Administrative Office or Gail Wechsler, School Director.
\nSCHOOL GRIEVANCE POLICY
\nThe Charles Stuart School realizes that there may be a time when a student feels a
\nneed to express a grievance, either toward a classmate, a staff member, or the
\nSchool in general. In order to provide the student with a formal means of
\nexpressing this grievance the School has established a grievance policy, which
\nexist in addition to State and Accrediting Commission policies.
\nThe student should first bring the nature of his\/her grievance to the attention of the
\nSchool\u2019s Grievance Advisor. The Advisor will attempt to resolve the grievance
\nquickly to the student\u2019s satisfaction.
\nShould the student still be dissatisfied with the advisor\u2019s resolution of the
\ngrievance, the student may present a formal, written complaint to the School
\nDirector. The School Director will meet with the student to determine what other
\nmeans exist for resolving the grievance and will answer the student within seven
\ndays of the meeting. If the Director\u2019s resolution is still not to the student\u2019s
\nsatisfaction, he\/she may proceed by following the steps itemized in the pamphlet
\ntitled WHAT YOU SHOULD KNOW ABOUT LICENSED TRADE SCHOOLS AND
\nREGISTERED BUSINESS SCHOOLS IN NEW YORK STATE. This option it should
\nbe noted that this option is always available to the student at any time during the
\ngrievance procedure.
\nTUITION REIMBURSEMENT FUND
\nWHAT IS THE TUITION REIMBURSEMENT FUND?
\nThe Tuition Reimbursement Fund is designed to protect the financial interests of
\nstudents attending proprietary schools. If a school closes while you are in
\nattendance prior to the completion of your educational program, you may be
\neligible for a refund of all tuition expenses which you have paid. If you drop out of
\nschool prior to completion and you file a complaint against the School with the
\nState Education Department, you may be eligible to receive a tuition refund if the
\nState Education Department is able to provide factual support that your complaint
\nis valid and to determine that there was violation of Education Law or the
\nCommissioner\u2019s Regulations as specified in Section 126.17 of the Commissioner\u2019s
\nRegulations. To file a claim to the Tuition Reimbursement Fund, you must first file
\na complaint with the State Education Department at the address specified above.
\nThe Staff of the State Education Department will assist you in the preparation of a
\ntuition reimbursement form (a sample of this form should have been provided to
\nyou upon enrollment).
\n32
\nDISCLAIMER
\nThe student should be aware that some information in the Catalog might change.
\nIt is recommended that students considering enrollment check with the School
\nDirector to determine if there is any change from the information provided in the
\nCatalog. In addition, a Catalog will contain information on the School\u2019s teaching
\npersonnel and courses\/curricula offered. Therefore, it is possible that
\ncourses\/curricula listed in the School\u2019s Catalog may not be approved at the time
\nthat a student enrolls in the school, or the teaching personnel listed in the Catalog
\nmay have changed. It is again recommended that you check with the School
\nDirector to determine if there are any changes in the courses\/curricula offered or
\nthe teaching personnel listed in the catalog.
\nCOMPARABLE PROGRAM INFORMATION RELATED TO TUITION, FEES AND
\nPROGRAM LENGTH PLEASE CONTACT:
\nACCSC
\n2101 Wilson Boulevard, Suite 302
\nArlington, VA. 22001
\n(703) 247-4212
\nWebsite: www.accsc.org \/ Complaints@accsc.org<\/a>
\nInformation for Students\u2019 Rights
\nWhat is the purpose of this pamphlet?
\nAll prospective and enrolled students in a non-degree granting proprietary school
\nare required to receive this pamphlet. This pamphlet provides an overview of
\nstudents\u2019 rights and regard to filing a complaint against a school and accessing
\nthe tuition reimbursement fund if they are a victim of certain violations by the
\nschool.
\nLicensed private career schools which are licensed by the New York State
\nEducation Department are required to meet very specific standards under the
\nEducation Law and Commissioner\u2019s Regulations. These standards are designed
\nto help insure the educational appropriateness of the programs which schools
\noffer. It is important for you to realize that the New York Stated Education
\nDepartment\u2019s Bureau of Proprietary School Supervision closely monitors and
\nregulates all non-degree granting proprietary schools. The schools are required to
\nhave their teachers meet standards in order to be licensed by the Department.
\nSchools are also required to have their curriculum approved by the New York State
\nEducation Department, at minimum, every four years, thereby helping to insure that
\nall curriculum offered in the schools are educationally sound.
\n33
\nIn addition, staff members of the Bureau of Proprietary School Supervision are
\noften in the school buildings monitoring the educational programs being offered.
\nThe interest of the New York State Education Department is to ensure that the
\neducational program being offered meets your needs and that your financial
\ninvestment is protected.
\nThe New York State Education Department\u2019s Bureau of Proprietary School
\nSupervision wishes you success in your continued efforts to obtain the necessary
\nskill training in order to secure meaningful employment. In addition, Bureau staff
\nwill continue to work with all the schools to help insure that a quality educational
\nprogram is provided to you.
\nWho can file a complaint?
\nIf you are or were a student or an employee of a Licensed Private Career School in
\nthe State of New York and you believe that the school or anyone representing the
\nschool has acted unlawfully, you have the right to file a complaint with the New
\nYork State Education Department.
\nWhat can a student or employee complain about?
\nYou may make complaints about the conduct of the school, advertising, standards
\nand methods of instruction, equipment, facilities, qualifications of teaching and
\nmanagement personnel, enrollment agreement, methods of collecting tuition and
\nother charges, school license or registration, school and student records, and
\nprivate school agents.
\nHow can a complaint be filed by a student or employee?
\nYou should try to resolve your complaint directly with the school unless you
\nbelieve that the school would penalize you for your complaint. Us e the school\u2019s
\ninternal grievance procedure or discuss your problems with teachers, department
\nheads, or the school director. We suggest that you do so in writing and that you
\nkeep copies of all correspondence to the school. However, the school cannot
\nrequire you to do this before you file a complaint with the New York State Education
\nDepartment. If you do file a complaint with the Department, please advise the
\nBureau of any action that you have taken to attempt to resolve you complaint.
\nThe steps you must take to file a complaint with the New York State Education
\nDepartment are:
\n1. Write to the New York State Education at 116 West 32nd Street, 5th Floor, New
\nYork, NY 10001, or telephone the Department at 212 643 4760, requesting an
\ninterview for the purpose of filing a written complaint. Bring all relevant
\ndocuments with you to the interview, including an enrollment agreement,
\nfinancial aid application, transcripts, etc. An investigator from the
\nDepartment will meet with you and go through your complaint in detail.
\n2. If you cannot come for an interview, send a letter or call the office to request
\na complaint form. You must complete and sign this form and mail it to the
\n34
\noffice. Please include with it copies of all relevant documents. You should
\nkeep the original. You must file a complaint within two years after the alleged
\nillegal conduct took place. The Bureau cannot investigate any complaint
\nmade more than two years after the date of the occurrence.
\n3. The investigator will attempt to resolve the complaint as quickly as possible
\nand my contact you in the future with follow-up questions. You should
\nprovide all information requested as quickly as possible; delay may affect
\nthe investigation of your complaint. When appropriate, the investigator will
\ntry to negotiate with the school informally. If the Department determines that
\nviolations of law have been committed and the school fails to take
\nsatisfactory and appropriate action then the Department may proceed with
\nformal disciplinary charges.
\nyour complaint is valid and to determine that there was a violation of Education
\nLaw or the Commissioner\u2019s Regulations as specified in Section 126.17 of the
\nCommissioner\u2019s Regulations. To file a claim to the Tuition Reimbursement
\nFund, you must first file a complaint with the State Education Department at the
\naddress included in this pamphlet. The staff of the State Education Department
\nwill assist you in the preparation of a tuition reimbursement form (a sample of
\nthis form should have been provided to you upon enrollment).
\nWhat should students know about private school agents?
\nPrivate School Agents are employed by schools for the purpose of recruiting or
\nenrolling students in the school; they are not school counselors. Private school
\nagents cannot require a student to pay a placement or referral fee. Each school
\nagent must be licensed by the New York State Education Department, must have
\nan Agent identification card and must be salaried employee of the school.
\nSchool agents who cannot show an Agent Identification Card are breaking the
\nlaw if they try to interest students in enrolling in a particular school or group of
\nschools. The name(s) of the agent(s) who enrolled a student must appear on
\nthat student\u2019s enrollment agreement. Therefore, you should write down the
\nname of the agent who talked to you. Each student will be required to confirm
\nthe name(s) of the agent(s) when signing the enrollment agreement. A full
\nrefund shall be made to any student recruited by an unlicensed private school
\nagent or even by a licensed agent if there is evidence that the agent made
\nfraudulent or improper claims. To find out if you are eligible to receive a refund,
\nyou must follow the complaint procedures included in this page.
\nWhat should students know about grants and guaranteed student loans?
\nA grant is awarded to a student based on income eligibility, and it does not need
\nto be repaid (for example, Pell grants provided by the federal government).
\nDirect loans are low interest loans provided under the Federal Direct Loan
\nProgram. The decision to apply for such a loan is yours the school cannot
\nrequire that you apply for a loan. You should understand that if you pay school
\ntuition with money loaned to you from a lender you are responsible for repaying
\nthe loan in full, with interest, in accordance with the terms of the loan
\n35
\nagreement. A failure to repay the loan can hurt your credit rating and result in
\nlegal action against you. Even if you fail to complete your educational program,
\nyou are still responsible for repaying all of the money loaned to you.
\nIt is your right to select a lender for a guaranteed student loan. The school
\ncannot require you to apply to a particular lender or lending institution.
\nHowever, the school can recommend a lender, but if it does, the school must
\nalso provide you with a statement about your right and ability to obtain a loan
\nfrom another lender and the insurance premiums charged on these loans.
\nRead and understand all the information and applications for financial aid
\ngrants and loans before signing.
\nWhere can students file a complaint, file a claim to the tuition reimbursement
\nfund, or get additional information?
\nContact the New York State Education Department
\n116 West 32nd Street, 5th Floor
\nNew York, New York 10001
\nAttention: Bureau of Proprietary School
\nSupervision
\n212 643 4760
\nThis pamphlet is provided to you by the New York State Education Department
\n(NYSED). The NYSED regulates the operation of Licensed Private Career
\nSchools<\/p>\n","protected":false},"excerpt":{"rendered":"

STUDENT DISCLOSURE INFORMATION COMPLAINT PROCEDURE WHO CAN FILE A COMPLAINT? If you are or were a student or an employee of a Licensed Private Career School in the State of New York and you believe that the School or anyone representing the School has acted unlawfully you have the right to file a complaint with […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template_fullwidth.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.charlesstuartschool.com\/lock\/wp-json\/wp\/v2\/pages\/970"}],"collection":[{"href":"https:\/\/www.charlesstuartschool.com\/lock\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.charlesstuartschool.com\/lock\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.charlesstuartschool.com\/lock\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.charlesstuartschool.com\/lock\/wp-json\/wp\/v2\/comments?post=970"}],"version-history":[{"count":2,"href":"https:\/\/www.charlesstuartschool.com\/lock\/wp-json\/wp\/v2\/pages\/970\/revisions"}],"predecessor-version":[{"id":1070,"href":"https:\/\/www.charlesstuartschool.com\/lock\/wp-json\/wp\/v2\/pages\/970\/revisions\/1070"}],"wp:attachment":[{"href":"https:\/\/www.charlesstuartschool.com\/lock\/wp-json\/wp\/v2\/media?parent=970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}